Can we help with your order?
Read the following guide for more detailed information about your order, including timelines, shipping costs, and how to return items.
For all European orders: we offer free shipping with orders over €50.
For all U.K. orders: we offer free shipping with orders over €100.
All international and expedited orders will be calculated based on the order total and the destination address.
Please note that we at The Pattern Tales are not responsible for any customs fees or duties incurred on international shipments, as these are the customer’s responsibility.
All orders are exclusively payable in Euros. We reserve the right to modify our prices at any time, but the ordered articles shall be invoiced according to the prices in effect on the order placement date, subject to availability.
We are a small company (consisting of a husband, wife, and cat), and due to the increased volume of orders during certain periods, such as Easter, summer, and Christmas, there may be a short delay in packing/shipping your order – particularly as our cat is incapable of packing.
So, we would like to thank you in advance for your understanding.
If your order includes a pre-ordered item, the remainder of your order will be held until this item is ready to ship.
To reduce costs and carbon footprints, we will usually ship orders together, unless your order contains a print.
Fine art prints, cards, and special edition prints are printed on-demand and shipped unframed in a tube. The delivery time may vary between 7-14 days.
Notebooks and T-shirts are delivered in 5-7 days.
Marble coasters are delivered in a gift box in 7-10 days.
Unused and unopened items may be returned within 20 days of receipt for a full refund (less the original shipping cost). Customers are responsible for any return shipping costs.
Used, opened, and/or final sale items cannot be returned. These include all prints (limited edition, small prints, and special edition.)
We accept returns for all our T-shirts and bags within 20 days, if the item(s) are in unused, pristine condition with their original tags attached.
While there is no restock fee, shipping costs are the customer’s responsibility, using their carrier of choice.
If you wish to return an item that was gifted to you, please contact us by email: email@example.com
Once we receive the returned item(s), we will credit your original method of payment, excluding non-refundable shipping costs, as soon as possible.
Please note that refunds may take 2-3 weeks to process and show on your account, due to varying processing times between payment providers.
We are a small company, and all our products are limited edition. For these reasons, we do not offer exchanges.
How to return an item
Returning an item is very simple, and can be achieved in 3 steps.
Check that your order qualifies for a return.
Unused and unopened products may be returned within 20 days of receipt.
Art prints and items marked final sale may not be returned.
If your order qualifies, please send the item(s) with the original packing slip to:
The Pattern Tales
c/o Plastico Gallery
84100 Hermoupolis, Syros
Any order returned to the wrong address will incur a rerouting fee, which will be subtracted from the refund due. For obvious reasons, any order returned damaged, broken, or dirty will not be refunded.
We will credit your original method of payment.
Once we have received the returned item(s) and made sure they are in good condition, we will credit your original method of payment, excluding non-refundable shipping costs, as soon as possible.
Please note refunds may take up to 15-20 business days to show on your account due to varying processing times between payment providers. If for any reason you do not receive the credited amount within that time frame, please contact firstname.lastname@example.org
We currently accept payments via PayPal only. Your account will be charged at the time of placing your order.
All pricing is listed in Euros (EUR o €).
The art of gift giving
We love gifts, which is why we offer beautiful gift-wrapping services at a small extra cost (3 euros) for items like our marble coasters, T-shirts, and notebooks. For this, we use our own uniquely designed wrapping paper, inspired by our collections.
Our prints are gift-ready, attractively wrapped and shipped in a tube.
A message can be included with your order. Simply write your message in the comments field during the checkout process. We will then deliver your message on elegant paper.
And of course, pricing information is omitted from all packing slips and items, so gift orders arrive ready to be loved and enjoyed!